Refund Policy
At Visionary Network, customer satisfaction is our priority. This Refund Policy explains our guidelines regarding cancellations, refunds, and non-refundable services and products.
Last Updated: June 26, 2026
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1. Introduction
Visionary Network is committed to delivering high-quality digital solutions, products, and services. This policy outlines the conditions under which refunds, cancellations, and adjustments may be considered.
2. Eligibility for Refunds
Refund requests may be considered if a purchased service or product cannot be delivered as agreed, contains significant technical issues that cannot be resolved, or fails to meet the specifications outlined in the original agreement. All requests are reviewed individually and must comply with our refund guidelines.
3. Digital Products & Downloads
Due to the nature of digital products, templates, downloadable resources, and software assets, purchases are generally non-refundable once access, download, or delivery has been provided, except in cases of technical defects or duplicate transactions.
4. Custom Development Services
Custom website development, design work, consulting, SEO campaigns, and other personalized services are non-refundable after work has commenced. Partial refunds may be considered if a project is canceled before significant development milestones have been completed.
5. Non-Refundable Items
The following are generally non-refundable: completed custom work, delivered digital downloads, subscription fees already consumed, third-party software licenses, domain registrations, hosting services, and any external costs incurred on behalf of the client.
6. Refund Request Timeframe
Eligible refund requests must be submitted within 14 days of purchase or service initiation. Requests received after this period may not qualify for review unless required by applicable consumer protection laws.
7. Refund Processing
Approved refunds will be issued through the original payment method whenever possible. Processing times may vary depending on banks, payment gateways, or financial institutions and typically require 5–10 business days.
8. Project Cancellations
Clients may request project cancellations before development begins. If work has already started, any refund amount will be determined based on completed milestones, allocated resources, and incurred operational costs.
9. Contact Information
If you have questions regarding refunds, cancellations, or billing concerns, please contact our support team through our official contact page. We will review your request and respond as promptly as possible.